If you or your students can't hear audio on Level Learning, the issue is usually a browser setting that is blocking sound. Follow the steps below based on your device or browser.
Step 1: Check Your Browser Settings
Make sure your browser is set to allow audio for Level Learning.
Chromebook Users
Go to your browser's site settings and make sure audio is allowed for Level Learning/Avanza/Boost.
Step 2: Reconnect Your Device
Unplug your headphones or audio device, then plug them back in.
Make sure the device volume is turned up and not muted.
Try refreshing the page or signing out and back in.
Still Not Working?
If the issue continues, contact your IT administrator to check device-level audio settings.